Privacy Policy

Learn how Prac Skills protects your personal information. Our Privacy Policy explains the measures we take to ensure your data is safe, secure, and used responsibly.

Introduction

Prac Skills ("we," "us," or "our") is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our services or providing personal information to us, you agree to this Privacy Policy and our Terms of Use.

PLEASE DO NOT USE ANY OF OUR SERVICES IF YOU DO NOT AGREE WITH ANY PART OF THIS PRIVACY POLICY OR OUR TERMS OF USE.

Collection of Personal Information

Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable. Prac Skills may collect the following types of personal information during our interactions with you:

Information You Provide to Us:

  • Name and Contact Information: Such as your name, address, telephone number, and email address.
  • Billing Information: Credit/debit card details and billing contact information.
  • Account Information: Personal goals, profile photos, ratings, and webinar chat content.
  • Public Posts: Information you post on our public forums and interactive features.
  • Other Data: Any additional information you provide during your interactions with our services.

Information We Collect Automatically:

  • Usage Data: Course selections, attendance records, and other activities on our services.
  • Communications: Emails, webinar chats, push notifications, and text messages between you and Prac Skills.
  • Customer Service Interactions: Records of interactions, including date, time, reason for contacting us, chat transcripts, phone number, and call recordings if you telephone us.
  • Device Information: IP address, device IDs, browser types, operating systems, and software versions.
  • Cookies and Tracking Technologies: Information gathered by cookies, web beacons, and similar technologies.
  • Location Data: General location information derived from your IP address or, with your consent, precise geographic location via GPS and other technologies.

Use of Personal Information

Prac Skills uses your personal information for the following purposes:

  • Providing Services: To deliver and improve our services to you.
  • Responding to Requests: To address your inquiries and fulfill your requests.
  • Communications: To send updates regarding your use of our services, such as system updates, customer surveys, or account information.
  • Service Support: For billing, account maintenance, and record-keeping necessary for our services' operation.
  • Marketing: To send you promotional materials and offers that may interest you.
  • Improvement and Personalization: To enhance and personalize our marketing efforts and services through analysis.
  • Legal Compliance: To comply with legal obligations and protect our rights and the rights of others.
  • Consent-Based Uses: Any other purpose disclosed to you with your consent.

Disclosure of Personal Information

We may disclose your personal information to:

Third-Party Service Providers:

  • Trusted Partners: Companies that assist us in operating our business and providing services to you, such as payment processors, IT service providers, and marketing agencies.
  • Obligations: These third parties are required to handle your personal information in accordance with this Privacy Policy and the APPs.

Business Partners:

  • Offers and Services: Partners offering products or services that complement our offerings and may be of interest to you.
  • Consent: We will share information with your consent or as permitted by law.

Legal and Regulatory Authorities:

  • Compliance: When required by law, regulation, legal process, or governmental request.
  • Protection: To enforce our Terms of Use, protect our rights, privacy, safety, or property, and that of our users or the public.

Business Transactions:

  • Corporate Events: In connection with any merger, acquisition, reorganization, or sale of assets, your personal information may be transferred.

Social Media Integration:

  • Third-Party Services: If you access social media services through our website, we may collect information you choose to share according to your privacy settings on those platforms.

Member/Student Area

All data collected during Prac Skills registration is processed in accordance with this Privacy Policy. We retain your course information in your personal Prac Skills student area for your convenience.

Children's Privacy:

  • Age Restriction: Individuals under the age of 15 are not permitted to create a Prac Skills account without parental consent.
  • Parental Guidance: We encourage parents and guardians to monitor their children's internet usage.
  • Account Deletion: If we become aware that we have collected personal information from a child under 15 without consent, we will take steps to delete it.

Security Measures:

  • Data Transmission: Account information is transmitted via a secure connection (Secure Socket Layer - SSL).
  • Data Storage: Information is stored in compliance with industry standards and protected against unauthorized access.

Stay Signed In:

  • Remember Me Feature: By selecting "remember me," you can stay signed in on your device and browser. To log out, simply sign out of your account.

Account Deletion:

  • Request Deletion: You can request to have your Prac Skills account deleted by contacting our support team.

User-Generated Content

If you choose to upload content on our services, such as comments or other information ("User-Generated Content"), please be aware:

  • Public Access: Information you provide may be accessible to authorized Prac Skills staff and may be made public.
  • Usage: We may access, record, and maintain archives of your User-Generated Content to use in connection with our services.
  • Sharing: We may share your reviews or endorsements publicly on our services or external platforms like social media channels.

Direct Marketing Communications

We may contact you with information about course promotions and related products via email, text messages, push notifications, and other channels.

Your Choices:

  • Opt-Out: You can opt-out of marketing communications at any time.some text
    • Emails: Click the "unsubscribe" link in the email.
    • Text Messages: Reply "STOP" to the text message.
    • Push Notifications: Disable through your device settings.
  • Service Communications: Please note that you cannot opt-out of service-related communications necessary for the provision of our services.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website.

Types of Cookies:

  • Essential Cookies: Necessary for the functioning of our services.
  • Performance Cookies: Collect information about how you use our services.
  • Functionality Cookies: Remember your preferences and settings.
  • Targeting Cookies: Deliver relevant advertisements to you.

Microsoft Clarity and Advertising Integration: We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay. This information helps us improve and market our products and services. Website usage data is collected using first- and third-party cookies and other tracking technologies to determine the popularity of products and monitor online activity. Additionally, we use this information for site optimization, fraud prevention, security purposes, and advertising. For more details on how Microsoft collects and uses your data, please visit the Microsoft Privacy Statement.

Your Choices:

  • Manage Cookies: You can manage cookies through your browser settings.
  • More Information: Refer to our Cookie Policy for details on how we use cookies.

Links to Third-Party Websites

Our services may contain links to external websites not operated by us.

  • No Control: We are not responsible for the privacy practices or content of third-party sites.
  • Recommendations: We encourage you to review the privacy policies of any external sites you visit.

Third-Party Advertisers

  • Advertising Networks: We may allow third-party ad networks to display advertisements on our services.
  • Data Collection: These networks may use cookies and similar technologies to collect information about your device and online activities.
  • Privacy Policies: Review the privacy policies of these third parties for more information.

Information Security and User Responsibility

Security Measures:

  • Protection: We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure.
  • Technology: Use of SSL technology for data transmission and secure data storage solutions.

User Responsibility:

  • Account Credentials: You are responsible for maintaining the confidentiality of your password and account.
  • Unauthorized Access: Notify us immediately if you suspect any unauthorized use of your account.

International Data Transfer

  • Data Storage: Your personal information may be stored and processed in countries outside of Australia.
  • Protection: We take reasonable steps to ensure that overseas recipients handle your personal information in a manner consistent with the APPs.

Access and Correction

Accessing Your Information:

  • Right to Access: You have the right to request access to the personal information we hold about you.
  • Process: Submit a written request to hello@pracskills.com
  • Response Time: We will respond within a reasonable timeframe.

Correcting Your Information:

  • Accuracy: We take reasonable steps to ensure your personal information is accurate, complete, and up-to-date.
  • Request Corrections: Contact us if you believe any information we hold is incorrect.

Anonymity and Pseudonymity

  • Your Choice: Where practicable, you may interact with us anonymously or under a pseudonym.
  • Limitations: Certain services may require you to provide personal information.

Complaints and Contact Information

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact:

We will investigate your complaint and respond within a reasonable timeframe.

Data Retention

  • Retention Period: We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy or as required by law.
  • Destruction: When no longer needed, we take reasonable steps to destroy or de-identify your personal information securely.

Children's Privacy

  • Age Restriction: Our services are not intended for individuals under the age of 15 without parental consent.
  • Parental Guidance: We encourage parents and guardians to monitor their children's internet usage.
  • Account Deletion: If we become aware of personal information collected from a child under 15 without consent, we will take steps to delete it.

Notifiable Data Breaches

In the event of a data breach that is likely to result in serious harm, we will:

  • Notification: Notify affected individuals and the OAIC as required under the Notifiable Data Breaches scheme.
  • Mitigation: Take steps to contain and remediate the breach.

Changes to This Privacy Policy

  • Updates: We may update this Privacy Policy from time to time.
  • Notification: Any changes will be effective when we post the revised policy on our website.
  • Review: We encourage you to review this page periodically.

Privacy Policy for iOS and Android Apps

Prac Skills built the Prac Skills app as a free app. This service is provided at no cost and is intended for use as is.

Information Collection and Use:

  • Personal Information: May require certain information to enhance your experience.
  • Log Data: In case of errors, we collect data such as IP address, device name, operating system version, and usage statistics.
  • Cookies: The app may use third-party code and libraries that use cookies.

Service Providers:

  • Third Parties: We may employ third-party companies to facilitate our service.
  • Access to Information: These parties have access to your personal information to perform tasks on our behalf.

Security:

  • Data Protection: We strive to use commercially acceptable means to protect your personal information.
  • No Absolute Guarantee: No method of transmission over the internet is 100% secure.

Children’s Privacy:

  • No Collection from Children: We do not knowingly collect personal information from children under 15 without parental consent.
  • Parental Guidance: We encourage parents to monitor their children's app usage.

Acknowledgment

By using our services or providing personal information to Prac Skills, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by it.

Contact Us

If you have any questions or suggestions about our Privacy Policy, please contact us at:

Effective Date: 4th October 2024